I was looking for other regulated online casinos in the UK and I stumbled upon MaXXX Casino. Little information can be found online about this internet casino so I further explored it to see what’s in store for me.
Sign-up Bonus: Unreasonable Terms
A 100% welcome bonus for a maximum of €550 is credited immediately into the account. It may sound enticing but after learning that it needs to be wagered at least 50 times in order to be able to withdraw the bonus money, I was disappointed. Their conditions are unreasonable compared to Karamba’s welcome package which is a better deal.
Their wagering conditions are simply unacceptable and for than I am giving them a Sign-Up Bonus score of 6/10.
Cash Out Time: Refunds Paid But Delayed!
On their website it is stated there that the processing of withdrawals can take 3 days but in my case, it was longer. I had to wait for more than a week before they approved my cash out request.
To be fair, I was able to get the money back but the processing time is not satisfactory. This deserves a Cash Out Time score of 5/10.
Software: No Installation Necessary
This casino offers various games of the 3 different software providers: Microgaming, NetEntertainment and Play´nGO. And in order to access these games, there’s no need to download any software since it uses a purely web-based platform.
Since I don’t need to install anything, accessing the casino is a lot more convenient so I am giving them a Software score of 8/10.
Design & Layout: Too Dark for My Taste
The design is just too dark and gloomy for my taste. It lacks the thrill and the vibe that I’m looking for in an online casino so comparing this to Jackpotland’s well-designed interface, it definitely shows a huge contrast.
They need to add more colour and creativity so for now I am rating them with a Design & Layout score of 3/5.
Game Quality & Variety: More Than 300 Options
There are more than 300 game titles to choose from and that’s a lot. It was overwhelming but only a few of them really got me hooked.
Nevertheless, this casino has a lot of games to offer and for this they earn a Game Quality & Variety score of 10/10.
Customer Service: No Phone Support, No English Live Chat!
I was surprised to learn that they do not have any phone support while the live chat only accepts Czech-speaking clients, which means that my only option is to contact them via email.
Such limited ways of contacting the support department warrants a Customer Service score of 9/15.
Reputation: Not Really That Popular
This casino is operated by Multilottery Group Limited which is licensed and regulated by the UK Gambling Commission (Licence number: Licence No 000-040118-R-319466-001). Information about this company is very limited online so I find it a little hard to put my full trust in them even if they are regulated.
It would be wiser to find a well-known casino operator and for that I am giving them a Reputation score of 13/20.
User Experience: Only Few Are Interested
It seems that this casino is not popular in the online gambling industry because it’s hard to find a detailed review not just from trusted gaming sites but also from real players. In fact I was only able to find one and the feedback was not very good. This pales in comparison with Casino.com which has a lot of positive user comments.
With such scarcity of user reviews, I am giving them a User Experience score of 9/20.
MaXXX Casino could have done better if they had improved some of their features. A lot of work and refinements need to be done particularly with its unexciting casino lobby, unreasonable bonus terms, limited support and unestablished brand reputation. It would be a wise move to find a more credible and more reliable casino for a more positive gaming experience. My best alternatives for this are Karamba, Jackpotland and Casino.com.
Overall, MaXXX Casino got unimpressive numbers acquiring a total score of 63/100.