Gala Casino was listed as one of the Top 100 companies in the U.K. Originally they took the market by storm way back in 2006 with their Gala Bingo brand. Us Brits love our bingo, so the huge success of over one million players was understandable. They now had the brand name and data base of this successful venture that they launched Gala Casino in 2011 and haven’t looked back since then. But the real question here is, are they also able to deliver the same first rate kind of service online? This in-depth review of mine shall give you the answer.
Sign-up Bonus: Huge Offerings from the Beginning
My initial sign-up was already rewarding because I got a 100% welcome bonus in my account which can size up to a maximum of £400. But here’s the surprise – they will add a 50% bonus of up to £100 on the second and third deposits!
This will certainly add more funds into my bankroll so I can play more games so I am giving this casino a Sign-Up Bonus score of 10/10.
Cash Out Time: Withdrawals without Any Delays or Setbacks
Withdrawing the money from my account was never a problem because they follow the industry standards and it can take around 2 to 5 business days to process this request. I simply had to access the Cashier, select Withdraw, choose my preferred payment method and enter the amount that I want to cash out with a minimum of £10.
I never experienced any delays in getting my money back so I am granting this gambling site a Cash Out Time score of 8/10.
Software: Super-Fast, Convenient to Use
Learning that this is a Playtech-powered casino already gave me an assurance that I will never encounter any bugs or issues when using the software and it surely didn’t disappoint me. Downloading and installing it was plain easy and alternatively I can use the instant play version on any web broker.
This level of convenience earns a Software score of 9/10.
Design & Layout: Clean and Stylish Casino Lobby
What I liked about the layout of the casino lobby is that it was not designed to be composite. It had the right amount of stylishness minus the complexities which makes browsing through the menus very easy. And while it doesn’t have any flashy effects or tacky transitions, I still feel the casino vibe whenever I access their menu.
Overall I was satisfied with the lobby presentation and this merits a Design & Layout score of 5/5.
Game Quality & Variety: Live Casino Games Included!
There are around 200 game titles that can be played online so there’s plenty to choose from. There’s a wide selection of jackpots, slots, Macau games, scratch cards, arcade, poker, table games, card games, video poker, casual games and even live dealer games, a feature that is not available in most other internet gambling sites.
I definitely enjoyed their game offerings which is the reason why I am giving them a Game Quality & Variety score of 8/10.
Customer Service: Always Available for Assistance
Whenever I have questions or any concerns about my account, I never had any problems contacting the support department because they are available 24/7 and can be reached via phone, email or live chat. The Gala Help Centre was also very informational as it has hundreds of useful articles that answer most of the commonly asked questions.
My experience with their support team was generally positive and this deserves a Customer Service score of 15/15.
Reputation: Backed by an Established Gaming Firm
Gala Coral Group, this casino’s operator is actually a subsidiary of the third largest gaming company in the UK and that alone is solid proof that they have a good credibility. They are also licensed and regulated by the Gibraltar Gambling Commissioner and the UK Gambling Commission (License number: 000-039069-R-319426-001) which further adds more validation to their reliability.
Such a big name with a clean track record definitely deserves a Reputation score of 20/20.
User Experience: Nothing but Good Feedbacks
I was quite curious to know the experience of other online gambling enthusiasts so I checked out various comments and verified its authenticity to know the truth about this casino. Surprisingly, most of the feedbacks were very positive with most users noting about the quick and easy registration process and the good selection of casino games.
Based on all the comments I have harvested from various players, I am granting this casino a User Experience score of 20/20.
Gala Casino features a no-frills online gambling site with more games, more promotions and more bonuses to offer compared to other online casinos in the market. It has been designed to work on every platform thanks to its downloadable, instant play and mobile versions. Their reputation is indisputable as it is operated by UK’s third largest gaming firm. Clearly, this is an online casino that has everything that you’re looking for.
Overall, Gala Casino scored well is all of the categories in this review and its total score is 95/100!
Best promotion we have found: £400 Welcome Bonus
Gala Casino offers a 100% welcome bonus up to £400 when you register for an account and make your initial deposit.