Casino Action is one of the flagship casinos of Microgaming. They boast a massive selection of over 600 games and £1250 free casino credits which got me really curious as to whether these features are too good to be true or not, so I explored this casino further in order to answer this question.
Sign-up Bonus: A Welcome Package with Time Constraints
They give out £1250 worth of free casino credits but I find the conditions to be unfavourable because I need to start playing right away and reach the minimum bet amount within 60 minutes. That’s a punitive requirement and I’d rather choose Betway’s 100% welcome bonus of up to $1,000.
Casino Action may offer a huge welcome package but their terms are too high so I am giving them a Sign-Up Bonus score of 5/10.
Cash Out Time: Delays, Delays, Delays!
How can I trust this casino when every time I withdraw my money, the processing time gets delayed. The promised cash out time is 2 working days but in my case I had to wait for 5 days!
Delays like this are unacceptable and deserve a low Cashout Time score of 4/10.
Software: Average Performance with Some Lags
The casino is powered by Microgaming which I was expecting to give me a passable performance. However, I ended up getting disappointed because the software experienced difficulties running on my PC. It was far from Gala Casino’s bug-free software which only takes seconds to completely load the program.
It was really inconvenient to use so I am giving them a Software score of 5/10.
Design & Layout: No Difference with the Ordinary
I appreciate the fact that they’ve made the interface organized but there was no distinctive feature that makes it different from any regular internet casino.
Plus points for the organized arrangement but no additional points in terms of creativity so I am giving them a Design & Layout score of 3/5.
Game Quality & Variety: Same As With Any Microgaming Casino
Much like the other casinos that are powered by Microgaming, Casino Action also offers practically the same game titles with more than 600 options to choose from.
In fairness, they do have a lot of game offering so I am giving them a Game Quality & Variety score of 10/10.
Customer Service: So-so Support
The customer support quality for me was the run-of-the-mill since they were able to provide me with the information that I needed but in terms of delivery it wasn’t really fast.
Personally, they need to work out the speed so for now I am rating them with a Customer Service score of 10/15.
Reputation: Not As Reliable As I Thought
Running under the operation of Apollo Entertainment Limited, this casino has an active license that is granted by the UK Gambling Commission (Licence number: 000-038620-R-319310-002). Though their regulation is commendable, I’m still having doubts with this company especially after finding out on the internet that they had a history of false advertising. I would rather be playing at Jackpotland which has maintained a clean reputation since it started its operations.
I prefer to have a reliable casino operator so I am giving them a Reputation score of 11/20.
User Experience: Good But Not Quite…
I was curious to know the experience of other users so I’ve done an extensive research by checking out several user review and comments. Though there was a fair share of positive and negative feedbacks, the overall result was just close to the average level.
Summing it all up, I am giving them a decent User Experience score of 13/20.
Casino Action’s features were nothing extraordinary compared to the other online casinos that I have reviewed before. They may have a huge selection of games but in reality, it was no different from other Microgaming casinos. And even though they have attractive bonuses to offer, the conditions are actually not that enticing after carefully looking at the specifics. For a more assured gaming experience, it would be wiser to play with a more established casino like Betway, Gala Casino or Jackpotland.
Overall, Casino Action notched with disappointing numbers acquiring a total score of 61/100.