Captain Cooks got me intrigued with its unique casino name although I’m really not a fan of the pirate theme, but to answer my curiosity I attempted to explore its features to see if they have something different or new to offer.
Sign-up Bonus: Nice Extras but Unreasonable Terms
At first I was excited to use the £500 free casino credits that they gave me but after learning about the bonus terms I was really disappointed. In order to get any winnings from this bonus, I need to place 20 bets or higher and must win £20 over the original £500. This minimum requirement is just ridiculous! Mybet’s 100% first deposit bonus of up to €500 definitely has better and more relaxed requirements.
I wasn’t really impressed with Captain Cooks’ welcome bonus so I am giving them a Sign-Up Bonus score of 5/10.
Cash Out Time: Funds Received but Delayed
They promised that the standard cashing out time only takes a maximum of 2 working days but during my actual withdrawal it took longer at 4 days to process my request. This pales in comparison to William Hill’s 1 day withdrawal cash out time.
With this kind of delay, I am giving this casino a Cashout Time score of 7/10.
Software: Average Performance with Some Lags
Powering this casino is Microgaming. They have a flash version in case I cannot download and install the software so I found this option to be convenient for me. The performance however was just average with a few lags.
My experience using the software was nothing extraordinary so I am giving them a Software score of 7/10.
Design & Layout: Distinctive but Not for Everybody’s Taste
The layout was unique but I personally am not a fan of the pirate-bandit motif. It may be interesting for some, but this generally might not be appealing for most players.
To be fair, they did make an effort to differentiate their theme so I am giving them a Design & Layout score of 3/5.
Game Quality & Variety: Big in Numbers
With around 600 games, there are definitely plenty of options with Captain Cooks. There are different types although there were some missing like live casino games.
Still, there were a lot of options to I am giving this casino a Game Quality & Variety score of 10/10.
Customer Service: So-so Support
The customer support quality for me was the run-of-the-mill since they were able to provide me with the information that I needed but in terms of delivery it wasn’t really fast.
Personally, they need to work out in terms of speed so for now I am rating them with a Customer Service score of 9/15.
Reputation: Operated by a Company with Disputes
They are managed by Apollo Entertainment Limited which has an active license from the UK Gambling Commission (Licence number: 000-038620-R-319310-002). This company however had been previously sanctioned by the UK Advertising Standards Authority (ASA) for the grounds of misleading advertising.
I personally do not want to be with a company that have these kinds of issues so I am giving them a Reputation score of 12/20.
User Experience: The Good, the Bad and the Ugly
My extensive research about the personal experiences of other casino players resulted with a mixture of good and bad feedbacks. I prefer to play with Mansion Casino which has much better user reviews.
After collating all of these comments into consideration, I am giving them a User Experience score of 12/20.
Captain Cooks tried to make a difference with their unique casino theme and extensive number of games but other than that I don’t see any huge difference from the regular online casinos that I’ve reviewed in the past. A lot of improvements are still needed before they could get my approval so my best recommendations are still Mybet, William Hill and Mansion.
Overall, Captain Cooks Casino scored disappointingly low with a total score of 65/100.